Goverment Jobs
Published
June 12, 2019
Location
Davidson County, Tennessee

Description

<div id="job-source-10" class="job-source-10"> <div id="details-info" class="tab-pane active"> <dl><dt>Minimum Qualifications</dt> <dd><p/><div><strong><u>LOCATION OF (1) POSITION TO BE FILLED</u>: DEPARTMENT OF REVENUE, VEHICLE SERVICES DIVISION, DAVIDSON COUNTY<br/><br/>Visit the link below to hear some of our team members explain why they chose a career with the Department of Revenue.</strong><br/><br/><strong>https://www.youtube.com/watch?v=6HnKCUaxxMs</strong></a><br/><br/><strong>Education and Experience: </strong>Graduation from an accredited college or university with a bachelor's degree and two years of full-time professional experience in one of the following areas: (1) providing motor vehicle information and interpretation to the public (vehicle services work) (2) registration, tax preparation and/or tax processing (Revenue Taxpayer Services or Revenue Processing work) or (3) providing customer service in either the public or private sector.</div><div></div><div><strong>Substitution of Experience for Education:</strong> Qualifying experience in title and registration preparation, title and registration law interpretation, taxpayer services, tax enforcement, or related vehicle services work; accounting, auditing, or related fiscal services work; or clerical work may substitute for the required education on a year-for-year basis to a maximum of four years.</div><div><strong></strong></div><div><strong>OR</strong></div><div><strong></strong></div><div>Experience equivalent to one year as a Taxpayer Services Representative 2* with the State of Tennessee.</div></dd> <dt>Other Requirements</dt> <dd><p/><div><strong>Necessary Special Qualifications: </strong><em>Applicants for this class must:</em></div><ol><li>have and demonstrate clear and effective communications skills as determined by the Department of Revenue when applying for positions identified as having direct public contact.</li></ol><div><strong>Examination Method:</strong> Education and Experience, 100%, for Preferred Service positions.</div></dd> <dt>Job Overview</dt> <dd><p/><div><strong>Summary:</strong> Under general supervision, is responsible for highly complex and sensitive registration and tax issues; and performs registration and tax related work as required.Responsible for handling and balancing cash/check transactions, preparing bank deposits, dishonored checks, refunds and audit assessments.</div><div></div><div><strong>Distinguishing Features:</strong> An employee in this class provides direct assistance to customers and employees with work of considerable difficulty, balancing of monies, preparing bank deposits, dishonored checks, refunds and audit assessments.This class differs from a Vehicle Services Rep 2* in that the latter is responsible for assisting County Clerks and customers with work of moderate difficulty.</div></dd> <dt>Competencies (KSA's)</dt> <dd><p><strong>Competencies:</strong></p><ol><li>Functional/Technical Competency</li><li>Problem Solving</li><li>Time Management</li><li>Customer Focus</li><li>Directing Others</li><li>Approachability</li><li>Composure</li><li>Patience</li><li>Self-Knowledge</li><li>Peer Relationships</li></ol><strong>Knowledge:</strong><ol><li>Communication in the form of written, oral, and visual media</li><li>Clerical procedures as they relate to managing files and records and the use of word processing systems</li><li>Computer software applications</li><li>Customer service principles and processes</li><li>Laws, government regulations, and agency rules</li><li>Basic Mathematics</li></ol><strong>Skills:</strong><ol><li>Monitoring performance of others and oneself in order to make improvements</li><li>Understanding written communication</li><li>Time Management</li><li>Speaking and conveying information to others effectively</li><li>Persuading others to change their minds or behavior</li><li>Active learning and using new information for problem-solving and decision-making</li><li>Instructing and teaching others how to do something</li><li>Socially adept, coordinating with others and making adjustments based on others actions</li><li>Active listening and giving full attention to points being made</li><li>Actively looks for ways to assist internal and external customers</li><li>Bringing others together and trying to reconcile differences</li><li>Learning strategies and selecting the appropriate training method for a situation</li></ol><strong>Abilities:</strong><ol><li>Understanding and being able to communicate written information</li><li>Remembering information such as words, numbers, and procedures</li><li>Listening and understanding information</li><li>Visualizing how something will look after it is moved or rearranged</li><li>Combining information and applying rules to problem-solving and decision making</li><li>Ability to shift back and forth between two or more activities</li><li>Arranging things in order to set rules</li><li>Speaking so others can understand</li><li>Adding, subtracting, multiplying and dividing quickly and correctly</li><li>Making fast, simple, repeated movements of fingers, hands, and wrists</li><li>Lifting or carrying specific objects</li></ol></dd> </dl></div> <div id="details-benefits" class="tab-pane"> <dl><dd><p>STATE EMPLOYEE BENEFITS</p><div><ul><li>Insurance<div>There are a variety of insurance options available to state employees including:</div><ul><li>Health Insurance</a></li><li>Dental Insurance</a></li><li>Vision Insurance</a></li><li>Life Insurance</a></li></ul></li></ul></div><ul><li>Annual Leave<div>Full-time employees earn annual leave each month at a rated based on years of service as follows:</div><div><p>Years of Service</p><ul><li>0 up to 5</li><li>5 up to 10</li><li>10 up to 20</li><li>20 or more</li></ul></div><div><p>Annual Leave Earned per Month</p><ul><li>1 day</li><li>1 and days</li><li>1 and days</li><li>2 days</li></ul></div><div><p>Maximum Allowable days</p><ul><li>30 days</li><li>36 days</li><li>39 days</li><li>42 days</li></ul></div><div></div><p>*Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date.</p></li><li>Sick Leave<div>All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month.</div></li><li>Bereavement Leave<div>Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose.</div></li><li>Family Medical Leave<div>Allows up to twelve work weeks of leave* each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended.</div><div>*Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave.</div></li><li>ParentalLeave<div>Parentalleave is an absence from work granted anyemployee who has been employed in state service for at least 12 consecutive months as a full-time employee.Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child.</div></li><li>Military Leave<div>Granted in accordance with applicable state and federal laws, rules and regulations.</div></li><li>Holidays<div>Each year, full-time state employees receive 11 holidays</a> off with pay.</div></li><li>Retirement<div>State employees are automatically members of the Tennessee Consolidated Retirement System </a>. (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60.</div></li><li>Deferred Compensation<div>Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis.</div></li><li>Flexible Benefits Plan</a><div>Under this program certain specific expenses (e.g.,medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level.</div></li><li>Higher Education Fee Discounts and Waivers<div>A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the Secretary of State Rules and Regulations</a> web page.</div></li><li>Baccalaureate Education System Trust (BEST) Program (BEST)</a><div>The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs.</div></li><li>Wellness Program<div>The State Employee Wellness Program</a> works to increase employees knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits.</div></li><li>Employee Assistance Program (EAP)</a><div>EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year.</div><div></div></li></ul></dd> </dl></div> <div id="details-questions" class="tab-pane"> <dl><dd> <div class="row-fluid question-item"> <div class="span1 text-right question-index-container"> <span class="question-index required">01</span> </div> <div class="span11 question-container"> <span>Which best describes your level of education? (Note: If you are within 120 days of graduating, excluding high school, please select your pending degree.)</span> <ul><li>Did not graduate from High School or obtain GED</li> <li>High School or GED</li> <li>Some College</li> <li>Associates Degree</li> <li>Bachelors Degree</li> <li>1 Year Masters Degree</li> <li>2 Year Masters Degree</li> <li>Doctorate Degree</li> </ul></div></div><div class="row-fluid question-item"> <div class="span1 text-right question-index-container"> <span class="question-index required">02</span> </div> <div class="span11 question-container"> <span>How many UNDERGRADUATE quarter hours from an accredited college or university have you completed? (Note: To convert semester hours to quarter hours, multiply the number of semester hours you have completed by 1.5)</span> <ul><li>Not applicable</li> <li>1-44 quarter hours</li> <li>45-89 quarter hours</li> <li>90-134 quarter hours</li> <li>135-179 quarter hours</li> <li>180 quarter hours or more</li> </ul></div></div><div class="row-fluid question-item"> <div class="span1 text-right question-index-container"> <span class="question-index required">03</span> </div> <div class="span11 question-container"> <span>How many years of full-time professional experience in one of the following areas: (1) providing motor vehicle information and interpretation to the public (vehicle services work) (2) registration, tax preparation and/or tax processing (Revenue Taxpayer Services or Revenue Processing work) or (3) providing customer service in either the public or private sector, do you have?</span> <ul><li>No experience</li> <li>Less than 1 year</li> <li>1 year to less than 2 years</li> <li>2 years or more</li> </ul></div></div><div class="row-fluid question-item"> <div class="span1 text-right question-index-container"> <span class="question-index required">04</span> </div> <div class="span11 question-container"> <span>How many years of experience in title and registration preparation, title and registration law interpretation, taxpayer services, tax enforcement, or related vehicle services work; accounting, auditing, or related fiscal services work; or clerical work, do you have?</span> <ul><li>No experience</li> <li>Less than 1 year</li> <li>1 year to less than 2 years</li> <li>2 years to less than 3 years</li> <li>3 years to less than 4 years</li> <li>4 years or more</li> </ul></div></div><div class="row-fluid question-item"> <div class="span1 text-right question-index-container"> <span class="question-index required">05</span> </div> <div class="span11 question-container"> <span>How many years of experience as a Taxpayer Services Representative 2* with the State of Tennessee do you have?</span> <ul><li>No experience</li> <li>Less than 1 year</li> <li>1 year or more</li> </ul></div></div> <p> <span class="required">*</span> Required Question </p> </dd> </dl></div><div><div style="text-align:center"><span><br><a href="https://www.governmentjobs.com/jobs/2473184-0" target="_blank">Apply for Job Now</a></span></div></div></div>