Definition: The purpose of this position is to supervise three to six subordinates for the Consolidated Dispatch Center. This is accomplished by answering and dispatching non-emergency and911, calls and supervising floor subordinates. Other responsibilities include hiring and training new employees; facilitating public relations; and performing other duties as necessary.
Essential Functions: The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities in no particular order. Incumbent may not be required to perform all duties, and may be required to perform additional, position-related tasks.
Receives and dispatches non-emergency and 911 calls by dispatching Law Enforcement, Fire Department(s), Emergency Medical Service provider(s).; supervising subordinate dispatchers; ensuring relay of accurate information; processing and validating all paperwork; entering warrants, stolen vehicles, and missing person reports to NCIC; completing query checks through NCIC; clearing warrants; requesting back up and medical units; processing incident document requests; performing quality assurance by IAED standards and dispatching needed wreckers.
Supervises floor subordinates by ensuring accurate relay of information; ensuring operating procedures are followed; processing and validating paperwork for NCIC; meeting scheduling protocol; monitoring subordinates for quality assurance; performing training; ensuring equipment function and efficiency; keeping current notification numbers; counseling subordinates; conducting problem investigations; and recommending disciplinary actions.
Performs by employing and training new employees by serving on Metro Hiring Board; faxing employee information for background check; testing employees; making hiring recommendations; and providing shift training.
Facilitates public relations by personal defense training; attending neighborhood watch meetings; working with other agencies and press; and copying information for the press, other agencies, and the public.
Performs other duties as assigned.
Required Knowledge, Skills, and Abilities:
- Thorough knowledge of law enforcement, fire, and EMS methods and procedures; familiarity with applicable federal, state, local and tribal laws, statutes and ordinances pertinent to the work of the position.
- Skill supervising and instructing subordinate unit personnel concerning the varied communication techniques, administrative and clerical policies, procedures and reporting requirements.
- Knowledge of and skill in the application of recognized office management techniques.
- Knowledge of agency personnel management, policies and procedures.
- Knowledge of agency safety policies, rules and regulations.
- Knowledge of and skill in the operations of an multi-channel radio console and other communications equipment.
- Knowledge of codes used by law enforcement officers to receive and relay information, i.e., 10-codes and 200-codes.
- Knowledge of and skill in the use of National and State teletype networks for the distribution of information, i.e., NCIC, NMCIC, NLETS, NMLETS, etc.
- Knowledge of and skill in the use of emergency medical dispatch techniques.
- Knowledge of and skill in the use of CPR
- Skill in the operation of telephone systems, E-911, telecommunications device for the deaf (TDD).
- Knowledge of and skill in the use of computer aided dispatch (CAD).
- Knowledge of Enhance 911 Public Safety Answering Point Procedures, including knowledge of Master Street Address Guides and Rural and City Addressing systems.
- Ability to operate a test pager systems for volunteer fire departments.
- Skill in the use of various types of office equipment, i.e., copy machines, recorder, fax machine, Microsoft and other window based computer programs.
- Ability to remain calm and handle emergencies.
- Ability to communicate clearly and accurately in English, both orally and in writing.
- Ability to converse and deal with a variety of people including co-workers, the general public, and officials from the union, Federal, State, local, Tribal, and business organizations.
- Ability to operate agency owned/leased motor vehicles.
- Good vision and hearing.
- Manual dexterity and coordination to operate keyboards, communications and other office equipment and automobiles.
Supervision: The incumbent works under the general supervision of the Administrative Operations Manager. Work requires supervising and monitoring performance for a regular group of employees or department including but not limited to providing input on hiring/disciplinary actions, quality assessment and work objectives/effectiveness, performance evaluations, and realigning work as needed. A first line supervisor typically performs these functions.
Working Conditions: All essential work is performed indoors in an office setting. The work area is adequately lighted, heated and ventilated with even carpeted and tiled floors. Work schedule rotates through the day, swing and night shifts, weekends and holidays. Shifts last up to twelve (12) hours. Video cameras and other devices are provided for building security. Work requires frequent bending and reaching; frequently lifting, pushing, pulling, or carrying of light items, such as books, papers, and file folders and occasionally items weighing up to ten pound; sitting for long periods of time; and, viewing video/computer terminal for long periods of time.
Minimum Qualifications: High school diploma or GED equivalent; and, three (3) years public safety telecommunications experience.
Certificates and Licenses: Current EMD (Emergency Medical Dispatch) certification, CPR/First Aid certification, State of New Mexico Tele-Communicators License, NIMS (National Incident Management Systems) compliant, NCIC certification. Must be certified by the State of New Mexico in the use of radio communications and teletype network systems (i.e., NCIC, NMCIC, NLETS, NMLETS, etc.). Must have or be eligible to obtain New Mexico driver?s license and be insurable for liability purposes.
Conditions of Employment: The incumbent of this position is subject to a post-offer of employment physical examination, a post-offer of employment drug analysis test, and a NCIC and fingerprint clearance. Incumbent must also be of good moral character and background and must not have any felony convictions or any other type of convictions involving moral turpitude.
Other Requirements: The incumbent of this position must comply with established safety guidelines of McKinley County.
Disclaimer: Nothing in this job description restricts management?s right to assign or reassign duties and responsibilities to this job at any time.
FOR BEST CONSIDERATION DATE: MARCH 29, 2019 @ 11:59 PM