Answers telephone; takes messages; pages staff; screens and manages calls requiring referral to other departments and agencies; schedules appointments; completes patient registration, including all paperwork, records and eligibility screenings; verifies information and enters data into computer database; ensures accuracy of information by editing paperwork; takes steps to resolves errors and problems.
Answers client questions; makes referrals to other Health Department divisions and to other agencies, as appropriate; types correspondence and reports; provides clerical support at various sites; may perform duties as a lead worker, assigning work, provides on the job training and follow-up to verify accuracy of work. Performs other related duties as assigned.Knowledge, Skills and Abilities
Knowledge of federal and state laws, rules, regulations, and guidelines applicable to programs in work area.
Knowledge of Health Department policies, procedures, protocol and internal controls related to provision of public health services.
Knowledge of conflict resolution techniques.
Knowledge of medical review and assessment to determine medical need.
Knowledge of computer hardware, software and peripherals.
Knowledge of medical record documentation and file maintenance.
Knowledge of population served and community resources.
Skill interviewing and assessing client eligibility.
Skill handling stressful situations and upset/hostile clients.
Skill accurately and timely entering, updating and maintaining computer databases.
Skill ensuring compliance with all applicable guidelines.
Skill utilizing verbal and written communication in presenting and documenting information.
Skill utilizing customer service techniques in responding to inquiries and complaints.
Skill establishing and maintaining effective working relationships.
Skill effectively communicating in both oral and written form.
The equivalent of a High School Diploma with computer classes and two (2) years of clerical work. Must be able to type at least thirty (30) words per minute on a standard keyboard. Must possess a valid Tennessee driver's license.
Physical Requirements:Work requires complying with multiple timelines in the intake, assessment and provision of services to TennCare/Medicare eligible clients in stressful environment.
Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) Utilization Report is availableonwww.HamiltonTN.gov/HumanResources.
**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Hamilton County offers medical insurance, life insurance, paid leave, and paid holidays to Full Time and Skimp (25 hours per week) Employees. Full time employees also receive Retirement. For a complete listing of Hamilton County Employee Benefits, please visit:
- High School
- Associate's Degree
- Bachelor's Degree
- Graduate Degree
- No Experience
- 0-1 year
- 1-2 year(s)
- 2-3 years
- 3-4 years
- 4-5 years
- 5-6 years
- 6-7 years
- 7-8 years
- 8-9 years
- 9-10 years
- 10 years or more
- No experience ? I am unfamiliar with Office Products.
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