Goverment Jobs
March 11, 2019
Chattanooga Hamilton County Health Department, Tennessee
Job Type



The Chattanooga-Hamilton County Health Department is a tobacco and nicotine free campus. The Chattanooga-Hamilton County Health Department prohibits the hiring of individuals who use tobacco or nicotine products in any form. All individuals who are offered a position with the Health Department are screened for tobacco or nicotine use as part of the post-offer health screening. Individuals whose post-offer health screening results are verified positive for tobacco or nicotine use will be disqualified from employment, their job offers will be withdrawn, and they will be disqualified from employment with the Chattanooga-Hamilton County Health Department for one (1) year from the date of the post-offer health screening.
Under general supervision, provides clerical support for Health Department programs serving various populations within Hamilton County.
Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Answers telephone; takes messages; pages staff; screens and manages calls requiring referral to other departments and agencies; schedules appointments; completes patient registration, including all paperwork, records and eligibility screenings; verifies information and enters data into computer database; ensures accuracy of information by editing paperwork; takes steps to resolves errors and problems.

Answers client questions; makes referrals to other Health Department divisions and to other agencies, as appropriate; types correspondence and reports; provides clerical support at various sites; may perform duties as a lead worker, assigning work, provides on the job training and follow-up to verify accuracy of work. Performs other related duties as assigned.

Knowledge, Skills and Abilities

Knowledge of federal and state laws, rules, regulations, and guidelines applicable to programs in work area.
Knowledge of Health Department policies, procedures, protocol and internal controls related to provision of public health services.
Knowledge of conflict resolution techniques.
Knowledge of medical review and assessment to determine medical need.
Knowledge of computer hardware, software and peripherals.
Knowledge of medical record documentation and file maintenance.
Knowledge of population served and community resources.
Skill interviewing and assessing client eligibility.
Skill handling stressful situations and upset/hostile clients.
Skill accurately and timely entering, updating and maintaining computer databases.
Skill ensuring compliance with all applicable guidelines.
Skill utilizing verbal and written communication in presenting and documenting information.
Skill utilizing customer service techniques in responding to inquiries and complaints.
Skill establishing and maintaining effective working relationships.
Skill effectively communicating in both oral and written form.

Minimum Requirements

The equivalent of a High School Diploma with computer classes and two (2) years of clerical work. Must be able to type at least thirty (30) words per minute on a standard keyboard. Must possess a valid Tennessee driver's license.

Physical Requirements:Work requires complying with multiple timelines in the intake, assessment and provision of services to TennCare/Medicare eligible clients in stressful environment.

Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) Utilization Report is

**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hamilton County offers medical insurance, life insurance, paid leave, and paid holidays to Full Time and Skimp (25 hours per week) Employees. Full time employees also receive Retirement. For a complete listing of Hamilton County Employee Benefits, please visit:

To meet minimum requirements you must have the equivalent of a High School diploma with computer classes and two (2) years of clerical work?

  • Yes
  • No
What is your highest level of completed education?

  • GED
  • High School
  • Associate's Degree
  • Bachelor's Degree
  • Graduate Degree
How many years of direct clerical work experience do you have?

  • No Experience
  • 0-1 year
  • 1-2 year(s)
  • 2-3 years
  • 3-4 years
  • 4-5 years
  • 5-6 years
  • 6-7 years
  • 7-8 years
  • 8-9 years
  • 9-10 years
  • 10 years or more
Can you type at least thirty (30) words per minute? *A TYPING TEST MAY BE REQUIRED

  • Yes
  • No
How would you describe your experience level using Microsoft Office products (Outlook, Word & Excel)?

  • No experience ? I am unfamiliar with Office Products.
  • Basic- I occasionally use Office Products at my job.
  • Average ? I sometimes use Office Products at my job.
  • Advanced - I use Office Products daily at my job.
Do you have direct work experience in a customer service environment?

  • Yes
  • No
Do you have direct work experience gathering data, maintaining and updating records or files?

  • Yes
  • No
Do you have direct work experience answering telephones, scheduling appointments, and registering patients?

  • Yes
  • No
Do you possess a valid driver's license?

  • Yes
  • No
Have you ever served in the United States Armed Forces?

  • Yes
  • No

* Required Question