ABOUT THE DEPARTMENT:
Tehama County Health Services Agency is committed to a healthy community. We provide integrated services to Tehama County residents through education, prevention, assessment, intervention, treatment, and follow up. Our staff are valued for their contributions to client care, whether they work in direct services or are in key support roles. We collaborate, communicate, and support each other so we can focus on what's most important, the overall health of our clients.
Every position is a key position at Health Services. We value input, good communication, and collaboration within our organization as well as with our agency partners. If you would enjoy working with people who are committed to the health of our residents, then our agency would like to hear from you.
Click here to learn more about the Tehama County Health Services Agency.
Provides a variety of general clerical support activities to an assigned division, which may include word processing, data entry and organization, receipt of payments, telephone and counter reception, record keeping, report preparation, and filing. Provides information and assistance to the general public.
Bilingual Candidates: Translate, interpret and otherwise communicate with members of the Spanish speaking community.
Office Assistant II:
Range 45: $2,208/mo. - $2,692/mo.
Office Assistant II - Bilingual:
Range 48: $2,380/mo. - $2,898/mo.
Performs a wide variety of clerical work including maintaining accurate and detailed records, verifying accuracy of information, researching discrepancies, and recording information based on established regulations and procedures. | Assists in ordering and maintaining office and other related supplies. | Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures. | Prepares, copies, and distributes a variety of documents, including agendas; bid packages; internal reports; contracts, and specifications. | Ensures proper filing of copies in departmental or central files. | Screens calls, visitors, and mail. | Responds to complaints and requests for information. | Assists in explaining and applying regulations, policies, procedures, systems, rules. | Assists in scheduling and set-up of appointments. | Provides referrals to the general public. | Directs callers to appropriate County staff as necessary. | Composes, types, formats, and proofreads a wide variety of reports, letters. | Receives, opens, time stamps, sorts, and distributes incoming and interdepartmental mail; prepares, meters, and distributes outgoing mail. | May perform cashiering duties; balances cash register/drawer with checks, cash, and receipts, and prepares bags for courier to pick up. | Compliance with all provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all relevant laws and regulations regarding confidentiality.
Record keeping principles and procedures | Principles and practices of data collection and report preparation | Modern office practices, methods, and equipment; Word processing methods, techniques, and programs; database and spreadsheet applications and programs | English usage, grammar, spelling, vocabulary, and punctuation | Techniques for dealing effectively with and providing a high level of customer service to all individuals contacted in the course of work.
Bilingual Candidates: Spanish usage, grammar, spelling, vocabulary, and punctuation
Respond to and effectively prioritize multiple phone calls and other requests for service | Enter and retrieve data from a computer with sufficient speed and accuracy | Compose correspondence and reports independently or from brief instructions | Make accurate arithmetic computations | Perform responsible clerical support work with accuracy, speed, and minimal supervision | Learn, interpret, explain and apply administrative and departmental policies and procedures | Schedule and coordinate projects | Set priorities; adapt to changing priorities; meet critical time deadlines | Operate modern office equipment effectively | Communicate in person, over the telephone, and in writing | Process sensitive and confidential documents | React calmly and professionally in emergency, emotional and/or stressful situations | Establish and maintain effective working relationships with those contacted on the job | Work independently and as a team member
Bilingual Candidates: Use both Spanish and English effectively to communicate in person, over the telephone, and in writing
Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
- Equivalent to completion of the twelfth (12th) grade
- One (1) year of office support experience involving customer service and contact with the public or higher level course work in office or business practices.
Other combinations of education and experience may be considered.
LICENSE & SPECIAL REQUIREMENTS:
- Requires a valid California driver's license; current
- Requires current, less than one (1) year old, valid typing certificate
- Must be able to fluently speak and read Spanish. Must pass a Merit Systems Services written and/or oral bilingual proficiency test (or other appropriate) to qualify
Mobility to work in a standard office setting and use standard office equipment. Strength, stamina, and mobility to perform light to medium physical work including transporting mail, supplies, filing, operating a motor vehicle and visiting various County and meeting sites. Vision to read printed materials and a computer screen. Hearing and speech to communicate in person, before groups and over the telephone. Finger dexterity to access, enter, and retrieve data manually as well as using a keyboard or calculator, to set up and file various data and records, and to operate standard office equipment. Occasionally bend, carry, stoop, squat, twist, reach, push, and pull drawers open and closed to retrieve and file information. Possess the ability to constantly move about on foot and to lift, carry, reach, push, and pull materials and objects, up to 30 pounds. On occasion, when performing courier duties, exposure to inclement weather may occur.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and potential exposure to hazardous physical substances. Tasks may require exposure to illness/disease, work related stress and hostile clients. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Recruitment Information
In addition, Tehama County is establishing an eligibility list to fill future vacancies for an Office Assistant II or Office Assistant II Bilingual, as well as subsequent vacancies which occur during the life of the eligibility list.
Please submit ALL required documents when applying such as, copies of all required degrees and/or certifications as outlined in the job description. Incomplete applications will not be considered.
If you have questions about this recruitment, please contact the department at the phone number listed below.
EQUAL OPPORTUNITY EMPLOYER / AMERICANS WITH DISABILITIES ACT COMPLIANT / VETERANS' PREFERENCE POLICY / DRUG-FREE WORKPLACE
- Annual salary step increases based upon satisfactory performance and completion of 2,080 hours (Steps A to E).
- Approximately 80% of the premium for medical, dental, and vision plan is paid by the County.Current employee rates, asJanuary 1, 2019, are $181.63/mo. (EPO plan). The plan covers theemployee and alleligible family members.
- Approximately 80% of the premium fora$30,000 life insurance plan for the employee is paid for by the County.
- A retirement plan through CalPERS.
- A deferred compensation retirement savings plan is available to employees. For an employee who contributes a minimum of twenty five dollars ($25) per month into a County sponsored deferred compensation plan, the County will contribute a matchingdeposit ranging from twenty five dollars ($25)per month, up to a matching ofsixty dollars ($60)per month, on behalf of the employee.
- An Employee Assistance Program is provided to all employees and employees' family members at no cost.
Benefits also include an annual paid leave plan of:
- 96 hours of vacation (increases upon continuous years of service).
- 96 hours of sick leave.
- 13 paid holidays plus one 8 hour personal holiday.