Goverment Jobs
February 8, 2019
Sumter County, South Carolina
Job Type


Job Responsibilities

This position serves as a MAGI (Modified Adjusted Gross Income) Medicaid Eligibility Worker (EW). Under the direction of the supervisor, this individual performs detailed-oriented reviews of information to accurately determine and re-determine Medicaid Eligibility according to Medicaid policies and procedures, adhering to strict deadlines. This individual completes various forms, financial assessments and verifies the accuracy of information. In addition, this position will gather information by utilizing various sources and tools to include face-to-face client interviews, as well as telephonic consultations. This position will track and log work-related activities in multiple complex software systems and maintain proper documentation. This position must meet performance and quality standards while ensuring compliance with all State, Federal, Departmental, and HIPAA rules and regulations.

  • Verifies Medicaid Eligibility information provided by applicants/beneficiaries using various sources, systems, and tools to include computing and assessing financial eligibility based on modified adjusted gross income. Analyzes evidence entered into multiple electronic data systems to understand, reconcile, and successfully process eligibility determinations to completion, accurately, and within all deadlines. Obtains, researches and verifies information and completes changes as needed. Meets all deadlines, productivity standards, completion standards, and quality metric standards.
  • Must process Medicaid Eligibility determinations with a high degree of quality and accuracy and ensuring compliance with all rules and regulations while meeting deadlines. Medicaid files must be indexed and documented completely and correctly in all systems.
  • Works in a cooperative team environment to provide value to both internal and external customers. Provides excellent customer service to public by answering phone calls, returning phone calls within 24 hours and clearing voice mail daily. Conducts client interviews (as needed) both in person and/or over the telephone to clarify and verify provided information. Assists applicants/beneficiaries, stakeholders, other agency employees and management with the upmost professionalism. Educates applicants/beneficiaries and their families on available resources and support on specific Medicaid policies and programs.
  • Performs local emergency preparedness and/or local shelter duties as assigned by supervisor. Maintains up-to-date contact information and provides this information to supervisor.
  • Participates in staff and other internal meetings and training sessions as assigned.
  • Performs other duties as assigned.
Minimum and Additional Requirements

A high school diploma or GED with four (4) years of Medicaid processing, social services, customer services or data entry experience or an associate's degree in with two (2) years Medicaid processing, social services, customer services or data entry experience. A Bachelor's degree may be substituted for experience.

Additional Position Requirements:

  • Lifting of 20 lbs
  • Occasional overnight travel.
  • Overtime and/or weekend work.
  • Sitting or standing for long periods of time.
Preferred Qualifications

  • Works with the public; works typically in an office setting.
  • Daily contact with applicants/beneficiaries and families in the community either, in person or via phone.
  • Ability to interview Medicaid applicants/beneficiaries in order to process Medicaid determinations.
  • Ability to use electronic resources to gather facts regarding Medicaid determinations.
  • The ability to read, understand, and follow state and federal laws concerning
  • Medicaid policy and procedures.
  • Ability to exercise judgment and discretion in applying and interpreting rules, regulations, policies and procedures.
  • Ability to navigate multiple computer systems, databases, and use decision making skills.
  • Must have basic mathematical skills and computer systems skills.
  • Must be open to cultural and demographic diversity and have the ability to establish and maintain effective working relationships.
  • Must exhibit dependability and reliability and maintain confidentiality.
  • Responsible for adhering to all applicable federal, state, departmental, and Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Must have exceptional organizational and time management skills.
  • Must have strong verbal and written communication skills.
  • Must have exceptional customer service skills.
Additional Comments

Please complete the State application to include all current and previous work history and education.A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes.All applicants must apply on line. All correspondence from the Office of Human Resources will be through electronic mail.

These positionare located inLocal Eligibility Processing, Sumter County.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Failure to provide detailed and complete information may result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. Please do not submit a resume in place of completing the Education, Work History and Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected. I also understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand and agree with the above.

  • Yes
  • No
This is an entry-level position with a starting salary of $26,988. Do you still want to be considered for the position?

  • Yes
  • No
What is your highest level of education achieved?

  • Doctorate Degree
  • Master's Degree
  • Bachelor's Degree
  • Associate's Degree
  • Some College
  • High School Diploma
  • GED
  • Some High School
Please check the box that reflects the overall number of years of work experience you have in Medicaid processing, social services, customer services and/or data entry.

  • No experience
  • Less than 1 year
  • 1 to 2 years
  • 2 to 3 years
  • 3 to 4 years
  • 4 to 5 years
  • 5 or more years
Please briefly explain your relevant work experience in Medicaid processing, social services, customer service, and/or data entry.

    Do you have at least 12 months of continuous Medicaid processing experience.

    • Yes
    • No
    Have you ever been an employee of the SC Department of Health and Human Services? If yes, please list the department and your supervisor.

      Have you ever been employed with the State of South Carolina?

      • Yes
      • No
      How did you hear about this position?

      • SCDHHS Website
      • Career Fair(s)
      • Information Session(s)
      • SCDHHS Employee
      • Job Ad(s)
      • Higher Education Resource(s)
      • NAMD
      • SCHA (
      If you learned of this posting from a SCDHHS employee, please list his/her name.

        What is your date of birth to include the year? (This information is gathered for the purposes of criminal record checks only and will not be forwarded to the hiring authority. The SCDHHS is an equal employment opportunity employer.)

          * Required Question

          Related Jobs

          Manager Of Voter Registration & Elections - 2358754-0   Summerville, South Carolina new
          February 20, 2019
          Educational Talent Search Project Director #1927 - 2352747-0   Charleston County, South Carolina new
          February 19, 2019
          312019 Fee & Revenue License Representative - 2357383-0   Myrtle Beach, South Carolina new
          February 16, 2019
          Housing Assistant - 524675700   Columbia, South Carolina new
          February 15, 2019