Goverment Jobs
March 14, 2019
Fairbanks, Alaska
Job Type


Job Description

Trooper Banner

The Department of Public Safety is recruiting for three Emergency Services Dispatcher I positions to join our team committed to public safety through public service.

This position is part of the Division of Alaska State Troopers and provides communication support to the Alaska State Troopers during emergency and non-emergency calls for service.

Key Responsibilities of this position include:

  • Dispatch Alaska State Troopers via radio
  • Answer, prioritize, and dispatch 911 calls
  • Provide research information to State Troopers during public contacts
  • Answer, prioritize, and dispatch routine calls for service
  • Provide records management support for State Troopers
  • Maintain and audit missing person/property files in local and national databases

We are looking to hire someone with the following knowledge, skills, abilities, and experience:

  • Work Experience demonstrating your ability to produce consistently high quality work in an environment where there can be numerous interruptions and rapidly shifting priorities;
  • Experience handling confidential and sensitive information;
  • Must be willing to work shift-work, weekends, holidays, and overtime;
  • Experience operating multiple telephone lines;
  • Type a minimum of 30 words per minute with no errors.

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.

More information about the Department of Public Safety can be found on our website:

Minimum Qualifications

Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
The ability to type at a net speed of 30 words per minute with no more than three errors per minute.


Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience may substitute for up to 18 months of non-specific work experience.

Special Note:
Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified.

Shift work may be required.

A background investigation will be required upon initial employment.

This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

Additional Required Information

This position is exempt from the current hiring restrictions and is open to Alaska Residents Only.

The applicant must complete a cover letter that describes how they meet the desired Knowledge, Skills, Abilities and Experience (as outlined in the Job Description above). All five items must be met and described to advance to the interview process. Please attach the cover letter to your application before submitting it online or, if unable to attach to your application, fax it to the contact number provided in the job posting.


  • If using college education to meet minimum qualifications, please bring a copy of your transcript at time of interview.
  • A current typing test must be provided at the time of interview. Typing test can be taken at the local job centers.

This position involves a significant amount of keyboarding and data entry.

Please be aware ? this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

The successful candidates must pass a comprehensive background investigation, which includes a criminal history check. Any misdemeanor or felony conviction will eliminate the applicant from proceeding to the interview phase.

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experience the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit application packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at the address above. The State of Alaska is an equal opportunity employer. Contact Information

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to [email protected].

For applicant password assistance please visit:

For specific information in reference to the position please contact the hiring manager at:
B. Scott Vinton, Emergency Services Dispatch Supervisor
907-451-5100 (Office)
907-451-5165 (FAX)
[email protected]

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

  • Health insurance, which includes employer contributions toward medical/vision/dental
    • The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
      • AVTEC
      • Confidential
      • Correctional Officers
      • Marine Engineers
      • Mt. Edgecumbe Teachers
      • Supervisory
      • Unlicensed Vessel Personnel/Inland Boatman's Union
      • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
  • Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
  • Optional Insurance Benefits
    • Group-based insurance premiums for
      • Term life (employee, spouse or qualified same sex partner, and dependents)
      • Long-term and short-term disability
      • Accidental Death and Dismemberment
      • Long-term care (self and eligible family members)
      • Supplemental Survivor Benefits
  • Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
  • Retirement Benefits

    • Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
    • Matching employer contribution into a defined contribution program (new employees)
    • Employer contribution into a defined benefit or defined contribution program (current employees)
    • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
    • Option to enroll in the Alaska Deferred Compensation Program
    • Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
    See for additional information

    Paid Leave & Other Benefits

    • Personal leave with an accrual rate increase based on time served
    • Eleven paid holidays a year
    • Gym discounts at participating fitness providers in multiple locations throughout the state.

    See for additional information

    Have you carefully read the minimum qualifications for this position, and are you certifying you possess the required education and/or experience to meet the minimum qualifications as stated? If yes, briefly highlight your education and/or experience to demonstrate how you meet the minimum qualifications.

      I acknowledge I understand the education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered. Attaching a resume is not an alternative to filling out the application in its entirety. Failure to submit a complete application may lead to a determination your application is incomplete and removal from consideration for this job opening.

      • I acknowledge I understand this requirement
      To complete your application for this position a cover letter is required. Have you attached a cover letter that follows the directions listed in the job announcement?

      • Yes
      • No

      * Required Question