Goverment Jobs
February 11, 2019
Phoenix, Arizona
Job Type


Position Overview

The Emergency Dispatcher provides officer and emergency response personnel safety 24 hours per day and assistance to citizens in need of police and/or medical help.

Position Qualifications

Minimum education and/or experience:
High school diploma or GED andtwo (2) years of clerical, customer service or public contact experience. Post-secondary education and/orjob-related experience may substitute for therequiredexperience on a year for year basis.

Specialized training, certifications, and/or other special requirements:
Within six (6) months of employment or assignment must train for, functionally test on, and affirm the proficiency of terminal operations to assure compliance with Federal Bureau of Investigations (FBI) CJIS policy and regulations, and retest every two (2) years. Will be required to complete courses in report writing, traffic law and the Arizona Criminal Code given by the Maricopa County Sheriff's Office prior to end of the job probation period. Training with the exception of Arizona driver's license to be provided on-the-job: Certified Basic Public Safety Telecommunicator, CPR, and FEMA NIMS ? IS100, 700 and 800. In order to be considered for employment with the Maricopa County Sheriff's Office, successful candidates must not have a revoked or suspended driver's license. The Sheriff's Office requires that all successful candidates pass an extensive background review, polygraph examination and psychological examination.

Knowledge, skills, and abilities:
Knowledge of:

  • Modern practices and procedures including filing, indexing and cross-reference methods.
  • Business English, spelling and arithmetic.
  • Data entry equipment and office practices and procedures.
  • The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Skill in:

  • Local geography and topography.
  • Typing with minimal errors.
  • The use of standard office equipment and software.
  • The use of computer applications including spreadsheets, database and word processing software.

Ability to:

  • Work effectively and efficiently with others.
  • Understand and remember a large volume of instructions.
  • Respond to customer inquiries and requests in a timely and complete manner.
  • React quickly and calmly in emergency situations.
  • Communicate clearly over the radio.
  • Verbally transmit and write/compose accurate information and facts using the proper level of detail to ensure understanding by others.
  • Understand the needs, requirement and constraints of customers.

Preferred education and/or experience:
Emergency dispatch or call taker experience working for a law enforcement or other government agency.

Working conditions:
Will be responsible for handling a high volume of phone calls; and must be able to cope under stressful conditions due to the various types of calls received/handled. Thispositionis assigned withina 24/7 operation environment, which requires the ability to work rotating shifts, weekends, holidays and rotating days off.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work Environment:

  • Indoors
  • Confined areas
  • May require the use of stairs or ladders
  • Rarely outdoors and in temperatures above 90 degrees and below 40 degrees
  • Rarely encounter Chemical/fumes, smoke/dust, wet or damp areas
  • High noise volume
  • Rare exposure to contagious diseases

Physical Environment:

  • Sitting, standing, walking
  • Driving a vehicle
  • Speaking, hearing, seeing, reading
  • Distinguishing colors
  • Bending/kneeling, reaching, and twisting
  • Crouching, balancing
  • Precise Dexterity
  • Lifting floor to waist fifty (50) pounds
  • Lifting waist to shoulder fifty (50) pounds
  • Lifting shoulder to overhead fifty (50) pounds
  • Carrying a weight of fifty (50) pounds for a distance of 50 feet

Social Environment:

  • Constant emergencies, frequent traumatic subject matter
  • Constant interruptions, time pressures
  • Handling multiple or complicated tasks, frequently changing tasks, unscheduled tasks
  • High volume of work
  • Accuracy
  • Decision making
  • Concentration/vigilance
  • Working in a team environment in close proximity with others
  • Regular overtime/rotating shifts
  • Frequent public contact
  • Conditions rarely include working in isolation, dangerous environment
Essential Job Tasks

  • Operates and utilizes a multi-line telephone and a Computer Integrated Telephony and Power 9-1-1 emergency telephone equipment.
  • Dispatches calls for service to field units using a two-way radio system.
  • Answers various hot lines.
  • Logs all calls, data, and activity into various computer programs.
  • Maintains logs.
  • Contacts and communicates with emergency response staff, outside agencies, and vehicles.
  • Confirms warrants, missing people, and stolen articles, weapons, and vehicles.
  • Communicates with other agencies and emergency response personnel.
  • Monitors deputies' status via radio, automatic vehicle location data, and CAD messages.
  • Runs information for deputies, and checks/verifies license plates and other data.
  • Advises district sergeants of traffic or emergency situations.
  • Prepares various division reports.
  • Calls out county attorneys and judges after hours for all Maricopa County agencies.
  • Arranges for private property/vehicle impounds and repossessions.
  • Makes outgoing telephone calls to ancillary services, such as tow truck operators, as requested by field units.
  • Workshifts include evenings, nights, weekends, holidays, and overtime as required.
  • Be present at work site to perform tasks as scheduled and assigned by the supervisor.
Selection Procedure

The hiring authority will select the successful candidate based on departmental needs.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

Maricopa County offers a Total Compensation Package that includes competitive salariesand a comprehensive, affordablebenefits package. High value is placed on employee well-being and meeting the needs ofour employees and their families. Our benefits package is comprised of traditional benefits like medical, prescription, dental, vision, and other health benefits.Employees aresupported by various wellness programs including classes, coaching, and fitness center opportunities.Our generous benefit options are some of the best in Arizona and just one of the unique advantages of working for Maricopa County. Below is a representative listing of typical benefits received by most full-time employees.

Holidays and Leave
Maricopa County observes ten paid holidays per year. Most County employees accrue vacation (starting at three weeks per year for full-time employees) and sick leave (starting at one hour for every 30 hours workedfor all employees). Employees also receive paid leave for other needs such as jury duty, civic duty, and bereavement.

Medical, Prescription, Behavioral Health, Dental, Vision, and Flexible Spending Accounts
We understand how important health careis to maintaining a good quality of life. We also know our employees want to have the freedom to choose benefit plans to best meet their needs. Eligible employees may choose from four medical plan options, an HMO, PPO, and two HDHP (High Deductible Health Plans) with a health savings account. When employees enroll in medical coverage, they are automatically enrolled in prescription and behavioral health coverage as well. There are three dental plans from which to choose, two PPO plans and a pre-paid dental plan that functions like an HMO. As is the case with medical, the plans range in cost, flexibility, and network of providers. The vision plan provides employees and their covered dependents access to routine vision services and materials, including an annual eye exam. For those who wish to set aside pre-tax dollars to pay for eligible healthcare and dependent care expenses, the flexible spending accounts are suitable for that need.

Life and Disability Insurance
Because life sometimes takes unexpected turns, the County offers life insurance coverage to help employees and their loved ones in the event of death. Basic life and basic accidental death & dismemberment insurance equivalent to one times an employee's annual base salary is provided at no cost, with the option for employees to purchase additional coverage including spouse and child life insurance. Disability insurance is available to replace a portion of an employee's salary should they experience a short-term illness or injury.

Eligible employees are covered by one of several State-sponsored retirement pension plans, including the Arizona State Retirement System (ASRS) and the Public Safety Personnel Retirement System (PSPRS). Additionally, there's the option to contribute to a 457(b) Savings Planthat provides employees with a variety of investment opportunities. For those employees who retire from the County and from their retirement system, and have accrued 1,000 or more hours of sick leave, the County makes a $10,000 contribution to a Post-Employment Health Plan set up on their behalf to be used for payment of eligible out-of-pocket healthcare expenses.

Group Legal Plan
Maricopa County offers employees group discounts to purchase coverage for legal services such as adoptions, family matters, wills and trusts.

Maricopa County'sWellness Worksprogram promotes health and wellness for employees and their families by focusing on physical activity, good nutrition, self-care and stress management. Maricopa County offers eligible employeesa wellness incentive forcompleting required activities. By meeting a set of criteria, employees and their families can get reimbursed for participating in a Weight Watchers Program. On-site fitness facilities and fitness classes are provided to employees at various locations around the County. Employees and their families also have the opportunity to receive a discounted fitness club membership at LA Fitness.Employees have access to smoking cessation programs and health-related classes on various topics includingnutrition, exercise and stress management. Employees located downtown benefit from an onsite pharmacy and clinic. Every fall, flu vaccines are offered to employees at various County locations.

Employee Assistance Program (EAP)
When employees and their families are faced with personal issues, confidential, short-term counseling and referral services are available to them at no cost.

Employee Discounts
Maricopa County subscribes to a service association which provides employees with volume discounts for sporting events, entertainment, and many other services.

Commute Options Program (COP)
Maricopa County provides free Valley Metro passes for the bus and light rail systems for commuting to/from work; a vanpool subsidy is also provided. Employees can decrease stress, decrease wear and tear on their vehicle and help the environment all at the same time.

New Employee Orientation (NEO) NEO provides new employees with information about Maricopa County such as: history, organizational structure, Merit Rules, County policies and procedures, County pay system and benefits and employee programs.

Rewarding Ideas/Employee Suggestions
Employees are provided with incentives to generate ideas for improvements that result in cost reduction through increased efficiency and productivity, improved processes and procedures and elimination of duplication and waste. Our employees' ideas could put money in their pocket!!

Tuition Reimbursement
To promote Maricopa County's long term employee retention objectives, our employees are eligible to receive financial assistance to continue their education, help make them more productive, enhance their job performance, and equip them to pursue new opportunities within County government.

To learn more about the County's generous benefits, visit theMaricopa County Employee Benefitsand Wellness website.

Prior to hire, background investigations are conducted on candidates for positions. All information contained in your online application MUST be accurate, including but not limited to criminal history, education details, and employment details. Incomplete or inaccurate information contained in your online application may delay the background investigation process, or result in your removal from employment consideration. Your resume is NOT a substitute for the information requested in the online application.

  • By checking this box, I confirm that I have reviewed all information provided in my online application and believe the information to be complete and accurate to the best of my knowledge.
Please identify your highest level of education COMPLETED. IMPORTANT: LIST ALL EDUCATION IN THE APPLICABLE SECTION OF THE APPLICATION. Please indicate type of diploma/degree, college major/minor, and name of institution. If you did not complete a degree program, include your high school diploma/GED information, as well as the number of college semester/quarter hours completed. NOTE: Failure to provide complete information will likely result in the disqualification of your application.

  • Doctorate
  • Master's degree
  • Bachelor's degree
  • Associate's degree
  • Technical school (non-Associate's degree)
  • High School diploma or GED
  • Less than a High School diploma or GED certificate
Please identify your years of clerical, customer service or public contact experience.

  • 5 or more years
  • 4 or more years but less than 5 years
  • 3 or more years but less than 4 years
  • 2 or more years but less than 3 years
  • 1 or more years but less than 2 years
  • Less than 1 year
  • No experience
Please identify your years of emergency dispatch experience for a law enforcement or government agency.

  • 4 or more years
  • 3 or more years but less than 4 years
  • 2 or more years but less than 3 years
  • 1 or more years but less than 2 years
  • Less than 1 year
  • No experience
Please identify your years of call taker experience working for a law enforcement or government agency?

  • 4 or more years
  • 3 or more years but less than 4 years
  • 2 or more years but less than 3 years
  • 1 or more years but less than 2 years
  • Less than 1 year
  • No experience
This position will be responsible for handling a high volume of phone calls; and must be able to cope under stressful conditions due to the various types of calls received/handled. This position is assigned within a 24/7 operation environment, which requires the ability to work rotating shifts, weekends, holidays and rotating days off. Are you willing to accept this type of position?

  • Yes
  • No

* Required Question

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