Education and Experience:Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time clerical experience.
One year of experience as an Eligibility Clerk with the State of Tennessee.
- Complete a criminal history disclosure form in a manner approved by the appointing authority;
- Agree to release all records involving their criminal history to the appointing authority;
- Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
- Dealing with Ambiguity
- Problem Solving
- Time Management
- Written Communications
- Customer Focus
- Basic arithmetic applications
- Basic computer knowledge
- Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Basic office skills such as word processing and managing files and records
- Basic principles for providing customer service
- Active learning
- Active listening
- Basic Computer Skills
- Basic customer service skills
- Basic mathematical skills
- Communicating effectively as appropriate for the needs of the audience
- Critical thinking, problem-solving, and decision-making
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents
- Service Orientation-Actively looking for ways to help people
- Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do
- Time management
- Deductive Reasoning-Applies general rules to specific problems to produce answers that make sense
- Flexible and adaptable in various situations and environments
- Inductive Reasoning-Combines pieces of information to form conclusions
- Number Facility-Ability to add, subtract, multiply, or divide quickly and correctly
- Oral Comprehension-Understands information and ideas presented
- Oral Expression-Communicates information and ideas so others will understand them
- Perceptual Speed-Accurately compares similarities and differences
- Performs simple office tasks
- Retains information
- Selective Attention-Concentrates on tasks over a period of time without being distracted
- Speed of Closure-Ability to quickly make sense of, combine, and organize information
- Works as part of a team
STATE EMPLOYEE BENEFITS
There are a variety of insurance options available to state employees including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Annual Leave
Full-time employees earn annual leave each month at a rated based on years of service as follows:
Years of Service
- 0 up to 5
- 5 up to 10
- 10 up to 20
- 20 or more
Annual Leave Earned per Month
- 1 day
- 1 and days
- 1 and days
- 2 days
Maximum Allowable days
- 30 days
- 36 days
- 39 days
- 42 days
*Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date.
- Sick Leave
All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month.
- Bereavement Leave
Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose.
- Family Medical Leave
Allows up to twelve work weeks of leave* each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended.*Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave.
Parentalleave is an absence from work granted anyemployee who has been employed in state service for at least 12 consecutive months as a full-time employee.Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child.
- Military Leave
Granted in accordance with applicable state and federal laws, rules and regulations.
Each year, full-time state employees receive 11 holidays off with pay.
State employees are automatically members of the Tennessee Consolidated Retirement System . (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60.
- Deferred Compensation
Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis.
- Flexible Benefits Plan
Under this program certain specific expenses (e.g.,medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level.
- Higher Education Fee Discounts and Waivers
A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the Secretary of State Rules and Regulations web page.
- Baccalaureate Education System Trust (BEST) Program (BEST)
The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs.
- Wellness Program
The State Employee Wellness Program works to increase employees knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits.
- Employee Assistance Program (EAP)
EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year.
- Did not graduate from High School or obtain GED
- High School or GED
- Some College
- Associates Degree
- Bachelors Degree
- 1 Year Masters Degree
- 2 Year Masters Degree
- Doctorate Degree
- No experience
- Less than 1 year
- 1 year to less than 2 years
- 2 years or more
- No experience
- Less than 1 year
- 1 year or more
* Required Question