Goverment Jobs
March 20, 2019
Hamblen County, Tennessee
Job Type


Minimum Qualifications


Education and Experience:Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time clerical experience.


One year of experience as an Eligibility Clerk with the State of Tennessee.

Other Requirements

Necessary Special Qualifications:Applicants for this class must:

  1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
  2. Agree to release all records involving their criminal history to the appointing authority;
  3. Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Examination Method:Education and Experience, 100%, for Preferred Service positions.
Job Overview

Summary:Under immediate supervision, performs eligibility-related paraprofessional work of routine difficulty; and performs related work as required.
Distinguishing Features: An employee in this class assists Eligibility Counselors in case management activities and learns the rules and regulations necessary to determine eligibility for monetary benefits and social services. This class differs from Eligibility Clerk in that an incumbent of the latter performs eligibility-related clerical duties which follow prescribed and well-established procedures. This class differs from Eligibility Counselor 1 in that an incumbent of the latter performs work of greater scope and complexity to determine needed social services and eligibility for these services.
Competencies (KSA's)

  1. Dealing with Ambiguity
  2. Problem Solving
  3. Organizing
  4. Time Management
  5. Written Communications
  6. Compassion
  7. Customer Focus
  8. Listening


  1. Basic arithmetic applications
  2. Basic computer knowledge
  3. Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
  4. Basic office skills such as word processing and managing files and records
  5. Basic principles for providing customer service
  1. Active learning
  2. Active listening
  3. Basic Computer Skills
  4. Basic customer service skills
  5. Basic mathematical skills
  6. Communicating effectively as appropriate for the needs of the audience
  7. Critical thinking, problem-solving, and decision-making
  8. Reading Comprehension-Understanding written sentences and paragraphs in work related documents
  9. Service Orientation-Actively looking for ways to help people
  10. Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do
  11. Time management


  1. Deductive Reasoning-Applies general rules to specific problems to produce answers that make sense
  2. Flexible and adaptable in various situations and environments
  3. Inductive Reasoning-Combines pieces of information to form conclusions
  4. Multi-Tasking
  5. Number Facility-Ability to add, subtract, multiply, or divide quickly and correctly
  6. Oral Comprehension-Understands information and ideas presented
  7. Oral Expression-Communicates information and ideas so others will understand them
  8. Perceptual Speed-Accurately compares similarities and differences
  9. Performs simple office tasks
  10. Retains information
  11. Selective Attention-Concentrates on tasks over a period of time without being distracted
  12. Speed of Closure-Ability to quickly make sense of, combine, and organize information
  13. Works as part of a team


  • Insurance
    There are a variety of insurance options available to state employees including:
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Annual Leave
    Full-time employees earn annual leave each month at a rated based on years of service as follows:

    Years of Service

    • 0 up to 5
    • 5 up to 10
    • 10 up to 20
    • 20 or more

    Annual Leave Earned per Month

    • 1 day
    • 1 and days
    • 1 and days
    • 2 days

    Maximum Allowable days

    • 30 days
    • 36 days
    • 39 days
    • 42 days

    *Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date.

  • Sick Leave
    All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month.
  • Bereavement Leave
    Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose.
  • Family Medical Leave
    Allows up to twelve work weeks of leave* each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended.
    *Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave.
  • ParentalLeave
    Parentalleave is an absence from work granted anyemployee who has been employed in state service for at least 12 consecutive months as a full-time employee.Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child.
  • Military Leave
    Granted in accordance with applicable state and federal laws, rules and regulations.
  • Holidays
    Each year, full-time state employees receive 11 holidays off with pay.
  • Retirement
    State employees are automatically members of the Tennessee Consolidated Retirement System . (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60.
  • Deferred Compensation
    Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis.
  • Flexible Benefits Plan
    Under this program certain specific expenses (e.g.,medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level.
  • Higher Education Fee Discounts and Waivers
    A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the Secretary of State Rules and Regulations web page.
  • Baccalaureate Education System Trust (BEST) Program (BEST)
    The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs.
  • Wellness Program
    The State Employee Wellness Program works to increase employees knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits.
  • Employee Assistance Program (EAP)
    EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year.
Which best describes your level of education? (Note: If you are within 120 days of graduating, excluding high school, please select your pending degree.)]

  • Did not graduate from High School or obtain GED
  • High School or GED
  • Some College
  • Associates Degree
  • Bachelors Degree
  • 1 Year Masters Degree
  • 2 Year Masters Degree
  • Doctorate Degree
How many years of full-time clerical experience do you have?

  • No experience
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years or more
How many years of experience do you have as an Eligibility Clerk with the State of Tennessee?

  • No experience
  • Less than 1 year
  • 1 year or more

* Required Question