Goverment Jobs
February 8, 2019
Snohomish County ? Lynnwood, Washington
Job Type



Customer Service Specialist 2
If you are ready to put your exceptional customer service skills to work, join us today at theDevelopmental Disabilities Administration Intake & Eligibility Unit in Lynnwood. Come be part of our hard-working team of professionals. We need your talent and enthusiasm to provide customer service support, assistance and problem resolution.

In this fast-paced environment, you will be a first point of contact for clients, customers, providers and staff.You will provide general program information about how to access services, assist potential clients having difficulty seeking services, and provide assistance in applying for services. Your work will help us Transform Lives!

Some of what you'll do

  • Answer incoming telephone calls and receive visitors in the office
  • Respond to inquiries and resolve problems
  • Create and update customer profiles
  • Complete data entry into multiple databases
  • Prepare, organize and archive case files
  • Review applications for services and provide follow up contact regarding incomplete information

What we're looking for

  • Experience with multi-line phone systems
  • Communicate information both orally and in writing so others will understand
  • Experience working in a clerical or office setting
  • Remain calm when being confronted
  • Develop constructive and cooperative working relationships with others
  • Manage competing priorities
  • Demonstrate proficiency with Microsoft Office applications

Who should apply
Professionalswith an associate's degree and two years of experience providing assistance to customers regarding inquiries, complaints or problems; or a bachelor's degree; or equivalent experience providing assistance to customers regarding inquiries, complaints or problems.

How to apply
Please include current contact information for three professional references with your application and attach the following:

  • Letter of interest with a detailed description of how your experience relates to this opportunity
  • Current chronological resume

Questions regarding this opportunity?Please contact DSHS Recruiter by email or at (360) 725-5885 and reference job number 01378. Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months.Actual benefits may vary byappointment type or be prorated forother than full-time work. Check with the agency human resource office for specific benefit information.
Insurance Benefits
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Vacation (Annual Leave)
You begin accruing vacation starting your first month of employment. Since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. Washington State supports members of the armed forces with 21 days paid military leave per year. Vacation accrues for full-time employees per WAC 357-31-165.


Full-time employees are entitled to eleven* paid holidays:

New Year's Day
January 1
Martin Luther King, Jr's birthday
Third Monday in January
Presidents' Day
Third Monday in February
Memorial Day
Last Monday in May
Independence Day
July 4
Labor Day
First Monday in September
Veterans' Day
November 11
Thanksgiving Day
Fourth Thursday in November & Friday after
Christmas Day
December 25
Personal Holiday
Employee's selection each calendar year

*Employees who are members of certain Unions are entitled to an additional personal leave day of their choice.Please refer to specific Collective Bargaining Agreements for more information.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Paid sick leave may be used for reasons included in WAC 357-31-130.
Please visit the State HR Website for more detailed information.
Please choose the answer below that best describes a combination of your education and/or experience.

  • A bachelor's degree
  • An associate's degree and two years of experience providing assistance to customers regarding inquiries, complaints or problems
  • Four years of experience providing assistance to customers regarding inquiries, complaints or problems
  • None of the above
Tell us about your paid customer service experience. Include number of years and employers. If you do not have this experience, please write N/A. Please do not write "see resume/cover letter.

    Please explain your prior experience working in a clerical or office setting. Be specific as to names of employers, dates of employment, and specific job duties performed. If you do not have this experience, please write N/A. Please do not write "see resume/cover letter.

      From the following, please select the Microsoft applications in which you have a working knowledge. Please check all that apply.

      • Access
      • Excel
      • Outlook
      • PowerPoint
      • SharePoint
      • Word

      * Required Question

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