Goverment Jobs
Published
March 15, 2019
Location
Nashville, North Carolina
Category
Job Type

Description

General Statement of Duties

Performs a variety of responsible administrative support duties at a journey level requiring considerable knowledge of departmental rules, regulations, procedures and services.

An employee in this class performs a variety of administrative support, records processing, operation of computer technology, using related software programs and related office duties. The range of work extends from routine to advanced journey in complexity but is generally considered journey level. Work includes greeting the public and answering questions and providing customer service, typing or data entry work, and creating and maintaining accurate files and records. The employee is expected to have a good understanding of the work unit and/or the County and its services to respond to inquiries, including some technical knowledge about departmental or County policies and procedures, and may include responsibility for a specific phase of a program or office activity of limited scope. Customer service duties require tact and courtesy particularly when encountering sensitive or confidential matters. Work has moderate complexity and some variety in daily assignments or work activities. Work typically follows established procedures; precedent setting situations are referred to others. Specific oral and/or written instructions are available to apply to most work situations. Work includes the use of modern office technology including word processing, data base, spreadsheet and other software applications. Work is performed under regular supervision and is evaluated through observation, conferences, and the quality and effectiveness of the work completed.

Essential Duties and Tasks

Answers telephone and greets visitors; directs calls or visitors and gives program and department information based on types of request; selects appropriate materials to answer questions and provides assistance.
Assists the public with understanding departmental and County policies and procedures or laws as they relate to the services being provided by the unit; refers to others who may make exceptions; takes complaints, typically referring to others for resolution.
Reviews and verifies records and reports to ensure that information is provided and is correct.
Prepares a variety of documents including correspondence, memoranda, etc. from hand written notes or verbal instructions; proofreads materials for typographical or spelling errors; copies, collates, binds, faxes, emails, and distributes information in various formats.
Compiles information using standardized forms and standing instructions; may prepare forms and formats for more efficient operations.
Compiles reports from program and service activity data; creates records by posting general program activity on established forms, files, computer databases, spreadsheets, etc.
Orders supplies and materials; collects fees and provide receipts; may assist with preparation of the budget for an operational work unit or small department and typically monitors expenditures.
May process payroll, typically for an operational work unit or small department; verifies timesheets and leave records are accurate and maintains the unit's personnel records and files.
Receives, screens and distributes mail, documents and other materials according to general knowledge of the work unit's operations and key personnel.
Schedules meetings, transportation, trips, etc.; may maintain calendars for manager or department head.
May take and transcribe minutes for internal meetings or appointed boards or committees.

Additional Job Duties
May coordinate or assist with the work of others, typically in their absence.
Performs related duties as required.

Knowledges, Skills and Abilities

Considerable knowledge of business English, mathematics and business formats and terms.
Considerable knowledge of modern office procedures and related office information technology equipment, software, and peripherals.
Working knowledge of ordinances, regulations, procedures and practices related to area of assignment and of the organization's personnel and financial procedures.
Skill in the use of information technology hardware and associated software such as word processing, spreadsheets and data bases used in area of work assignment.
Ability to work independently on responsible administrative support tasks, some of which may be confidential or sensitive; ability to independently prepare meeting agendas and confidential correspondence.
Ability to keep fiscal and statistical records, ledgers and files and provide information correctly and concisely.
Ability to type, transcribe and take dictation, at the required speed and skill.
Ability to schedule appointments and meetings and establish schedules based on specific oral or written instructions.
Ability to communicate effectively in oral and written form.
Ability to establish and maintain effective working relationships with supervisors, coworkers, customers and the general public.
Desirable Education and Experience

Graduation from high school supplemented by business courses and some secretarial or clerical experience; or an equivalent combination of education and experience.

INSURANCE PROGRAMS

Group Health Insurance

Nash County provides full time and part timebenefit eligibleemployees working 30 plus hours per week with Health Insurance coverage with Blue Cross Blue Shield of North Carolina.

Included in each selection is:

  • Preventative Care Coverage
  • Prescription Coverage
  • Vision Coverage
  • Chiropractic Coverage
Health Insurance becomes effective for employees the first day of the month following the 30th day of employment.

Group Dental Insurance

Nash County provides full time and part time regular employees working 30 plus hours per week.

Dental Insurance becomes effective for employees the first day of the month following the 30th day of employment.


Group Life Insurance

Nash County provides term Life Insurancefor full time and part time regular employees working 30 or more hours per week.

Life insurance is paid for you by Nash County and pays your beneficiary one time your annual salary not to exceed $200,000 in the event of your death. Accidental death and dismemberment coverage is also provided.

Life Insurance becomes effective the first day of the month following 30 days of employment. Voluntary supplemental term life insurance coverage for you, your spouse or your dependent children is also available - please see the Human Resources Department for more details.

Short Term Disability Insurance

Nash County provides active full time regular employees working 30 plus hours per week the option to purchase Short Term Disability Insurance.

Short Term Disability Insurance covers 60% of employee?s weekly salary with a maximum of $600 per week in the event of a non-work related injury or illness for up to 26 or 52 weeks. Benefit begins after 15 or 30 days.

FINANCIAL PROGRAMS

Retirement

Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.

457 Deferred Compensation

The 457Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.

Special Separation Allowance

The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.

125 Flexible Benefit Plan

Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The mbi Flex Convenience Card program gives you instant access to your account funds.

  • Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
  • Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
Direct Deposit

Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

Credit Union

Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as: spouse, children, stepchildren, brothers, sisters and parents can all become members.

Employees of both the Departments of Social Services and Public Health are eligible to join the State Employees Credit Union.

LEAVE PROGRAMS

Vacation Leave

For regular full-time County employees, vacation leave accrues based on length of service. Regular part-employees accrue prorated vacation leave based on a percentage of the full time benefit.

Sick Leave

For regular full-time County employees, sick leave accrues at 8.0 hours per month. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

Holidays

The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.
The following holidays are observed:

  • New Year?s Day,
  • Martin Luther King, Jr. Day,
  • Good Friday,
  • Memorial Day,
  • Independence Day,
  • Labor Day,
  • Veteran?s Day,
  • Thanksgiving Day and the day after, and
  • Three (3) days at Christmas.
Military Leave

Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year.
Active Duty - Reserves and National Guard - Ten paid workdays upon activation.

Civil Leave

Paid leave is provided to full time or regular part time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.

Family Medical Leave Act

Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.

OTHER PROGRAMS

Employee Assistance Program (EAP)

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.

Wellness Program and Center

We believe that staying healthy is more than just exercising regularly and eating well. The goal of Nash County?s Health/Safety program is to educate employees with regard to health issues that will help to reduce their risks and to provide guidance and incentive for them to reduce their risks, thus improving their health and impacting health care costs.

See the County's Employee Health Promotions Coordinator about this program.

NOTICE OF PRIVACY PRACTICES

The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and/or a State or Federal statute, the policy/statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies and procedures are subject to change or termination at any time.

Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description.

01
How many years experience do you have working with the public?

  • None
  • 0 - 2 years
  • 2 - 5 years
  • 5+ years
02
What is your highest educational degree obtained?

  • No Degree
  • Grammar School Degree
  • High School Degree or Equivalent
  • Associates' Degree
  • Baccalaureate Degree
  • Master's Degree
  • Doctorate Degree
03
How many years of office assistant or secretarial experience do you have?

  • 0-1
  • 2-3
  • 4-5
  • 5 - 10
  • 10 or more
04
Explain your knowledge of PII (personal identifiable information) Laws.

    * Required Question