Pay Grade: GN06 Recruitment Range: $31,200.00 - $34,065.00
Join the North Carolina Department of Revenue (DOR)as we administer the tax laws and collect the taxes due in an impartial, consistent, secure and efficient manner. Take pride in knowing the work you do helps fund public services that benefit your fellow North Carolinians.
The Business Services and Support (BSS)unit focuses on providing enterprise wide services to internal and external customers. Services include call center operations, tax schedule implementation, facilities oversight and information technology support. Service areas and associated functions are tightly integrated across the organizational unit requiring collaboration and coordination among the teams.
The Administrative Specialist I position in the BSS's Outbound Contacts Unit is responsible for preparing (bursting & trimming) continuous feed tax notices and refund checks, sorting, reviewing departmental notices for anomalies prior to sending to taxpayers, inserting them into envelopes, applying the correct amount of postage, and finalizing them for mailing to taxpayers in a manner that conforms with DOR, legislative, and Postal requirements. Outbound mail volumes are generally up to 15,000 per day, but in peak times during the month and year, volumes may be over 40,000, requiring mandatory overtime in order to process mail in accordance with Senate Bill 242, other legislative mandates, and DOR & US Postal Service requirements. This position is also responsible for mail delivery within the Department and reviewing and researching returned mail and refund checks. The scope of the work is defined by tax laws, regulations, and oral/written instructions as to methodology, procedures and policies. The mission is accomplished by researching returns filed with the Department of Revenue and corresponding with taxpayers and/or their representatives on tax issues, reviewing and researching taxpayer accounts and records, initiating notices of adjustment, assessments, refunds, credits, and other information necessary to inform taxpayers on the status of their accounts with the Department of Revenue.Knowledge, Skills and Abilities / Competencies
- Detailed orientedand able to perform work with precision
- General knowledge of Microsoft Office applications
- Proper temperament and able to adapt well to changes
- Able to stand, walk, bend, and lift materials weighingup to35 lbs
- Able to type at a speed of 40 WPM
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Management prefers candidates who have general knowledge of tax schedules and departmental forms and/or solid mechanical aptitude for the operation ofa variety ofmail handling equipment.
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paidall North Carolina State taxes owedeach year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
All work experience must be included in the work history section of the application. Applicants are required to document the duties and responsibilities of any past employment including the knowledge, skills and abilities attained from that employment or supplemental training. Resumes are not accepted in lieu of the online state application and information included only on a resume will not be considered in determining qualifications.
Applicants eligible for veteran's preferenceshould attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have any questions regarding this vacancy announcement, please contact:
NC Department of Revenue
Human Resources Division
For permanent appointments:
State of North Carolina employees have the opportunity to participate in a compelling array of benefits to enhance their quality of life, their health, andtheir future. Benefits includeemployee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave,to name a few. Some benefits require 30 + hours work/weekfor participation. To find out about these, andotherprograms, please visit our Employee Benefits page:
For temporary, contractor other supplemental staffing appointments:
**There are no paid leave, retirement or other benefits associated with these appointment types.**
- No experience.
- Up to two years.
- Two to four years.
- Over four years.
* Required Question