Goverment Jobs
Published
March 18, 2019
Location
Prince William County, Virginia
Category
Job Type

Description

Introduction

Are you a team player who is comfortable working with a variety of diverse customers? Do you possess excellent phone and in-person communications skills? Are you a multi-tasker who works well in a fast-pace environment? If so, the Prince William County Department of Finance is the place for you. We are seeking qualified Customer Service Representatives in the Tax Administration Division. This position works as part of a team that is responsible for assisting customers in person and over the phone at one of our three tax counters. Candidates should have excellent oral and written communication skills that will be essential in assisting callers by responding to written requests for information, processing and filing tax forms and adjusting accounts.

Duties include: taking calls, assisting customers in person, updating accounts by moving vehicles in or out of the system, updating addresses, removing DMV stops when an account is up to date, contacting other jurisdictions to verify/confirm information, updating military accounts, processing correspondence, and other duties that may arise. Candidates must have customer service experience dealing with a high volume of public interaction and experience updating and researching data on accounts using an automated system.

This is a full-time position with a work schedule of 37.5 hours per week.

Preferred Skills: Excellent customer service and oral/written communication skills. Experience serving diverse customers. Cash handling experience. Bilingual (English/Spanish).

Starting Salary Range: $29,893.50 - $40,326.00

General Definition of Work, Typical tasks, Knowledge, Skills and Abilities

The statements in this class specification are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. Theyare not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GENERAL DEFINITION OF WORK:

Performs responsible clerical and technical work involving the preparation, review, and/or maintenance of fiscal or related records, such as bills, invoices, purchase orders, tax returns, applications, insurance claims, considers and follows federal, state and local laws, codes, policies and procedures to perform work.

Work is performed under the regular supervision of Director or designee. Work direction may be given to office Assistant and Administrative Support Assistant I.

DISTINGUISHING CHARACTERISTICS: This level is characterized by routine data processing with a narrow focus within a program, limited programmatic knowledge and comprehension of accounting or payroll systems, and routine problem resolution.

TYPICAL TASKS:

Posts basic data to accounts and/or financial records;
Reconciles invoice quantities and charges with purchase orders or charges with services provided;
Prepares bills for customer accounts;
Audits paid invoices or bills for correct coding and for reconciliation with register or reports;
Gathers basic financial data and performs basic assessments for adjustments;
Provides financial data or information to the general public;
Assembles and verifies statistical, accounting or financial data;
Handles inquiries or complaints from the general public;
Review, audits and approves tax forms and applications for local, state, federal and/or personal property returns for completeness and accuracy;
Performs computations and post to statistical and other records;
Provides efficient and courteous service when processing citizen transactions;
Maintains office files, account records and a variety of other records;
Assembles and transmits payroll data or insurance claims;
Prepares/balances agency deposits or payment receipts;
Prepares vendor invoices for payment; obtains quotes; and prepares and codes purchase orders/requisitions;
Operates computer and other standard office equipment;
Posts information to automated system(s);
Creates simple spreadsheets;
Handles petty cash;
Operates cash register.

KNOWLEDGE, SKILLS AND ABILITIES:

General knowledge of bookkeeping terminology and methods; general knowledge of standard office practices and procedures; some knowledge of applicable laws and codes pertaining to bookkeeping principles; some knowledge of state/local/federal rules and regulations as applicable to the job; some knowledge of routine accounting principles; skill in the operation of computers and standard office equipment; ability to maintain financial records and to prepare reports and statements; ability to make mathematical computations quickly and accurately; ability to post accounts with speed and accuracy; ability to operate efficiently a variety of office machines; ability to deal effectively and courteously with customers, co-workers and the general public; ability to supervise subordinate workers.

Education and Experience

Any combination of education and experience equivalent to graduation from high school, supplemented by courses in bookkeeping or accounting, and 1-2 years experience in the maintenance of financial or statistical records.

Special Requirements

May be required to pass a criminal background check if work assignment involves cash accountability and/or financial responsibility (prior approval of the Human Resources Director or designee is required).

Fire & Rescue Requirement:
Effective October 2012, mandated by the Virginia State Board of Health 12VAC5-31-540, VA EMS Regulations require a criminal background check conducted by the Central Crime Records Exchange and the National Crime Information Center via Virginia State Police; and a driving record transcript from the individual's state Department of Motor Vehicles.

Prince William County Governmentoffers medical plans with corresponding pharmacy and vision coverage,as well asdental plans and a supplemental vision plan.
Full-time andPart-time Prince William County Governmentemployees are eligible to participate in our plans; however, the level of benefits depends on the classification of the position, and number of hours worked.

The followingappointment types accrue no leave and are not eligible for holidays or other fringe benefits:
Temporary
Part-Time Non-Benefit Eligible (work less than 15 hours a week)
Volunteers
Seasonal employees

Click on the link below to explore our plans and rates.
Prince William County Benefits Programs
01
I understand that information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited.

  • I have read, understand, and acknowledge the above statement
  • I decline to proceed any further in this process.
02
This position requires any combination of education and experience equivalent to graduation from high school and 1-2 years experience in the maintenance of financial or statistical records. Please select the answer that best reflects your highest level of COMPLETED education. Responses must correspond with the information you provided in the education section of your application in order for credit to be given.

  • Bachelor's degree or higher in accounting or related field
  • Bachelor's degree or higher in unrelated field
  • Associate's Degree in accounting or related field
  • Associate's Degree in an unrelated field
  • Some college (equivalent to 30 semester hours) in accounting or related field
  • High School/GED supplemented by courses in bookkeeping or accounting
  • High School/GED
  • None of the above
03
Please quantify your experience in the maintenance of financial or statistical records.

  • 5 years or more
  • 4 years
  • 3 years
  • 2 years
  • 1 year or less
  • None of the above
04
This position requires providing direct customer service support in-person or by phone to the general public. Please indicate your experience below : Please make sure that the option you select corresponds with what is documented in the work history section of your application.

  • Providing direct customer service support in-person or by phone to the general public has been a primary responsibility in positions I have held.
  • Providing direct customer service support in-person or by phone to the general public has been an occasional responsibility in positions I have held.
  • Providing direct customer service support in-person or by phone to the general public has NOT been a responsibility in positions I have held.
05
How many years of experience do you have performing cash handling as part of your job duties?

  • 5 years or more
  • 4 years
  • 3 years
  • 2 years
  • 1 year or less
  • None of the above
06
Please indicate if you have any of the following tax office work experience

  • Working with Taxpayers over the phone
  • Working with Taxpayers face to face (in counter setting)
  • Corresponding with Taxpayers via e-mail or letters
  • Dealing with complex Tax records
  • Business Tax Office
  • Handling cash from customers
  • All of the above
  • None of the above
07
Please indicate if you are proficient performing any of the following tasks using an automated system:

  • Adding new accounts
  • Updating information in accounts
  • Researching data
  • Preparing invoices
  • Running reports
  • None of the above
08
Please indicate if you have knowledge or experience with any of the following

  • Federal Tax Laws
  • State Tax Laws
  • Local Government Tax Laws
  • None of the above
09
Do you have experience working in a team environment serving a diverse group of customers?

  • Yes
  • No
10
This position works Monday through Friday from 8:00 a.m. to 4:30 p.m. or from 8:30 a.m. to 5:00 p.m. There may be times there may be rotating schedules depending on availability of staff. Are you able to work this schedule?

  • Yes
  • No
11
If recommended for hire, you must consent to and submit information necessary to complete a criminal history and background check. Only candidates receiving a satisfactory result will be hired. I understand and agree to this requirement.

  • Yes
  • No
12
The position also requires infrequent overtime of 30 minutes to 1 hour a day and 3 - 4hours a day of overtime in early-October. Are you able to work this schedule?

  • Yes
  • No
13
Are you bilingual in English and Spanish?

  • Yes
  • No
14
This position requires the ability to type quickly and accurately when entering data, compiling emails and preparing written correspondence. What is your level of typing experience?

  • No work experience in typing
  • Limited typing experience in a work situation with an occasional e-mail or word processing (~20 wpm)
  • Moderate typing experience that includes daily emails, use of word processing and regular typing (~40 wpm)
  • Advanced typing experience in a fast-paced environment (~60+ wpm)

* Required Question